SHIPPING

We offer both made-to-order and in-stock items. Made to order pieces ship within approximately 1-2 weeks of purchase. In stock pieces ship within approximately 1-3 business days of purchase. While we aim to process and ship orders within these time frames, these are estimates only, and orders may ship earlier or later depending on production and fulfillment capabilities. To view whether an item is made to order or in stock, please refer to the individual product page of the item.

If you have purchased a combination of made to order and in stock pieces, your entire order will ship once all items are complete. If you would like the in stock portion of your order to ship separately, please email us for special shipping arrangements. Additional shipping charges will apply.

Shipping rates and delivery lead time:

Malaysia, Singapore
Free express shipping;
1-3 working days from dispatch of order.

Indonesia, Philippines, Thailand
Express: MYR70;
Free Express Shipping on orders over MYR450;
3-5 working days from dispatch of order.

Hong Kong, Japan, Macau, Taiwan, South Korea
Express: MYR150;
Free Express Shipping on orders over MYR650;
3-5 working days from dispatch of order.

Canada, United States of America
Express: MYR150;
Free Express Shipping on orders over MYR650;
5-7 working days from dispatch of order.

Australia, New Zealand
Express: MYR150;
Free Express Shipping on orders over MYR650;
5-7 working days from dispatch of order.

United Kingdom
Express: MYR150;
Free Express Shipping on orders over MYR650;
5-7 working days from dispatch of order.

Qatar, Saudi Arabia, United Arab Emirates
Express: MYR150;
Free Express Shipping on orders over MYR650;
5-7 working days from dispatch of order.

Items that are already available will be dispatched within 48 working hours following order completion. Orders received on Saturday, Sunday or Holiday will be processed the following business day. Please note that processing time may be longer during sales or promotional periods.

If you wish to have your order shipped to a country that is not listed above, please contact us to discuss shipping options and availability.

TRACKING AND INSURANCE

To put your mind at ease, we provide all packages with a tracking number. Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order.

We insure each order during the time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility.

TAXES AND DUTIES

For purchases within Asia, all applicable taxes and duties are covered by us. However, for international buyers outside of Asia, please be aware that any import taxes, customs duties, or fees incurred at the destination are the responsibility of the customer. These charges are not included in the purchase price and are determined by the customs regulations of the destination country. We recommend checking with your local customs office for detailed information on these potential charges before placing an order.